> For the complete documentation index, see [llms.txt](https://help.shamods.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.shamods.com/our-products/fivem/eulen/common-issues.md).

# Common issues

### msvcp140.dll error <a href="#msvcp140.dll-error" id="msvcp140.dll-error"></a>

If you are having an error related to 'msvcp140.dll' you probably have reinstalled Windows recently and are now in need of dlls. You can solve this problem by [downloading this file](https://aka.ms/vs/16/release/vc_redist.x64.exe).

![](https://docs.eulen.cc/~gitbook/image?url=https%3A%2F%2F3370260996-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FGmQnHtp5mu8GYST6aCD9%252Fuploads%252Fgqq7kRTXtplkDEd0flHr%252Fimage.png%3Falt%3Dmedia%26token%3D34cd0bbb-6630-42a4-8891-2d34fcededf5\&width=300\&dpr=4\&quality=100\&sign=e6ed80a5\&sv=2)

### 'Invalid HWID. Ask for a reset.' error <a href="#invalid-hwid.-ask-for-a-reset.-error" id="invalid-hwid.-ask-for-a-reset.-error"></a>

![](https://docs.eulen.cc/~gitbook/image?url=https%3A%2F%2F3370260996-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FGmQnHtp5mu8GYST6aCD9%252Fuploads%252FPeXs3XVHqULXwxSozCeE%252Fimage.png%3Falt%3Dmedia%26token%3Da4140afc-fd6a-411b-8273-bbddd4e87fe0\&width=300\&dpr=4\&quality=100\&sign=56537170\&sv=2)

If you have this HWID error it is because you have probably modified something on your PC, or you are using a different PC. In this case you need to [fill out the HWID reset form by clicking here](https://eulen.cc/HWIDReset), fill it in correctly only once and wait, you will be notified by email when your reset is completed. (also check your spam folder)

{% hint style="danger" %}
The Loader account is yours and should only be used by you. If we detect the reselling or sharing of Login, your account will be permanently banned.
{% endhint %}


---

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