> For the complete documentation index, see [llms.txt](https://help.shamods.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.shamods.com/our-products/others/kernaim-products/common-issues.md).

# Common issues

1. Restart your computer and simply retry again.
2. Install Microsoft Visual C++ by visiting <https://aka.ms/vs/17/release/vc_redist.x64.exe>.
3. Completely disable Windows Defender by using the tool available at <https://www.sordum.org/9480/defender-control-v2-1>.
4. Uninstall any other antivirus software, including Windows Defender.
5. Uninstall FaceIt, Vanguard, ESEA (anticheats which always run in background).
6. Disable any overclocking and remove applications like MSI Afterburner. Reset BIOS settings to default if needed.
7. Ensure that Secure Boot is disabled in the BIOS settings.
8. Disable Memory Integrity in Windows Device Security - Core isolation.
9. Ensure that Windows is up to date (Windows 11 is recommended).