> For the complete documentation index, see [llms.txt](https://help.shamods.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.shamods.com/our-products/rust/disconnect/unable-to-access-loader-download-website.md).

# Unable to access loader download website

Your ISP is blocking the connection, you will need to use a VPN to access the loader.

You can turn the VPN off once the loader is closed and done injecting.

We recommend [TunnelBear](https://www.tunnelbear.com/) but any VPN should work aslong as your connect to the USA.